Users of the FTX EU platform now have a pathway to reclaim frozen euro balances thanks to the launch of withdrawals facilitated by Backpack. However, it’s important to note that crypto withdrawals remain unavailable for now. The move signifies a significant step in providing access to trapped funds following the 2022 FTX collapse. Following Backpack’s acquisition of FTX EU in January 2025, users who signed up after March 7, 2022, can initiate withdrawals. This process requires KYC verification and follows a two-step claim process through the Backpack EU portal. Users must provide a recent bank statement with their name, IBAN, and address to complete the claims process. Incorrect information may cause delays in verification. Backpack emphasizes that users can contact support for any adjustments required to their account details.