Anthony Miller, CEO of Westpac, issued a public apology after the bank froze customer accounts and blocked a $30,000 transfer to CoinSpot cryptocurrency exchange. The incident occurred when Tim sought to buy Bitcoin using funds deposited into his account. 2GB radio revealed a tense phone call between Tim and a bank representative who questioned Tim’s intentions regarding his crypto activity. Westpac’s risk management team flagged the transaction, leading to a delay in access to funds for days, during which time Bitcoin’s value increased significantly. Miller personally apologized on air and acknowledged that Westpac’s handling of the matter was inadequate. He defended the bank’s anti-fraud measures while recognizing a need for improvement in customer interactions. 3rd party voicemails left by executive employees were received, containing praise for bank staff despite the negative publicity it generated. Tim ultimately closed his account with Westpac and moved to another bank, highlighting the potential impact on customer satisfaction.