Uber’s service quality in South Africa has come under fire as passengers report numerous concerns, including reckless driving incidents, inflated fares, unreliable vehicles, and frequent trip cancellations. This shift contrasts sharply with the company’s initial positive reception following its launch in 2013. Complaints include a lack of support from Uber after driver errors caused fare hikes of almost three times the original price. Despite this, Uber maintains that it has dedicated teams investigating complaints and is investing in driver education. New regulations aimed at improving safety and accountability for ride-hailing services have been implemented by South Africa. 25 one-star reviews on HelloPeter, a customer feedback platform, highlight issues with poor customer service, reckless or disrespectful drivers, and unexpected fare increases attributed to driver errors. Passengers reported an increase in fare costs and concerns about the company’s response time. The new regulations mandate operating licenses for all e-hailing drivers, vehicle requirements including panic buttons, and strict adherence to jurisdictional boundaries for every trip. These changes aim to enhance passenger safety and build trust in ride-hailing services. Failure to comply could lead to fines or business closure.