FCCPC Reveals Nigerian Banks & Fintechs Top Consumer Complaints in 2025

The Federal Competition and Consumer Protection Commission (FCCPC) has published data revealing the sources of consumer complaints in Nigeria’s economy for 2025. Banks and fintech companies topped this list, receiving the highest volume of complaints across various sectors. These complaints spanned issues like unfair charges, service failures, unauthorized deductions, deceptive marketing, and inadequate disclosure of terms. 2025 complaint data from FCCPC platforms showed banking sector complaints numbered 3,173, followed by Fast Moving Consumer Goods (FCMG) at 1,543, and fintech at 1,442. The top ten sectors with the most complaints were led by banking. Other prominent sectors included e-commerce, telecommunications, retail/wholesale/shopping, aviation, information technology, and road transport and logistics. The FCCPC resolved 9,091 complaints during this period and recovered over ₦10 billion for consumers. This enforcement action showcases the FCCPC’s dedication to accountability and fair market practices. The new data highlights a growing need for collaboration between the FCCPC and the Central Bank of Nigeria (CBN) as both agencies work to ensure consumer protection measures are harmonized and effectively enforced across the financial landscape.