Black Friday FNB Outage Disrupts Payments: Customers Turn to Alternatives

South Africa’s First National Bank (FNB) faced technical challenges during Black Friday, leaving customers with payment issues as their app experienced widespread outages. Users reported login errors and transaction timeouts, disrupting transactions that rely on the FNB app for approval. While an investigation into the issue began, many shoppers turned to backup methods like OTP systems and physical card machines to ensure successful purchases.