Salesforce and Google Enhance Agentforce 360 with Gemini AI for Improved Customer Experiences

Salesforce and Google are deepening their collaboration to create a more streamlined and intelligent customer experience through the integration of Google’s Gemini AI models into Salesforce’s Agentforce 360 platform. This partnership combines the power of advanced AI with existing business tools, allowing companies to automate tasks, boost productivity, and enhance customer interactions across sales, service, and IT departments.