OpenAI is taking steps to enhance ChatGPT’s ability to identify and respond to signs of user distress, following reports of individuals seeking emotional support from the chatbot during moments of personal crisis. Driven by a growing concern over instances where users have turned to ChatGPT for help during intense emotional breakdowns, OpenAI has announced plans for significant updates that will focus on assisting users in returning to reality. These changes aim to address users’ needs more comprehensively, even if they do not exhibit severe self-harm tendencies. OpenAI is also exploring innovative methods to connect users with mental health professionals before they reach a crisis point, demonstrating a notable shift from the current model, which primarily encourages contact with suicide hotlines for those expressing self-harm intentions.