Coinbase Reduces Frozen User Accounts by 82%

Coinbase has made a significant advancement in customer service quality, cutting the number of frozen user accounts by 82%. This reduction is attributed to internal teamwork, user feedback, and ongoing support efforts. The company acknowledges that some customers may still face limitations but emphasizes its commitment to resolving these issues fairly. Coinbase’s CEO, Brian Armstrong, highlighted the significant progress made in addressing a persistent problem impacting many users.