Coinbase CEO Brian Armstrong has acknowledged the long-standing concern regarding customer account freezing practices. He recognized that this issue is a major problem and expressed his commitment to resolving it. Dor Levi, recently joined Coinbase as Vice President of Legal and Policy, has taken charge of overhauling how account restrictions are handled. Levi’s focus revolves around minimizing unnecessary account freezes by only implementing them in cases involving court orders, sanctions, or when safeguarding users from scams or compromised accounts. 82% reduction in account lockouts achieved through Coinbase’s significant investments. Improvements include enhancing machine learning models, infrastructure, and core teams, resulting in better risk detection accuracy. A key focus has been on incorporating new safeguards and checks into the app, enabling users to resolve issues directly without relying on lengthy support responses. Levi’s approach includes establishing guardrails and continuous improvement mechanisms to ensure ongoing progress. Armstrong emphasized that this is not a one-time solution and highlighted new checks and balances to ensure continuous enhancements. Coinbase urges users facing account restrictions to reach out via direct message for clarification if the restriction isn’t related to legal or sanction reasons.