Nigerian NCC Mandates Telecom Providers to Inform Users about Major Network Outages

The Nigerian Communications Commission (NCC) has issued a directive requiring telecom service providers in Nigeria to inform consumers of major network outages through media channels. This order mandates that announcements detail the cause of the disruption, affected areas, and estimated restoration timelines. Consumers must be notified at least one week in advance about planned outages. The NCC aims to expedite outage resolution, enhance consumer experience, and foster transparency by implementing this directive.