Coinbase Security Breach Sparks Debate on Customer Support in Crypto

A recent security breach at Coinbase involving social engineering attacks has brought the challenge of balancing cost-effective customer support with stringent data protection to the forefront of the crypto industry. The attack targeted a small subset of customers, exposing sensitive information such as names, email addresses, phone numbers, bank details, and Social Security numbers. While Coinbase is fully reimbursing affected users, the incident has sparked debate on whether outsourcing customer service for cost-efficiency comes at the expense of security and worker well-being.