The U.S. Social Security Administration (SSA) is making a significant shift in its public communication strategy, opting to utilize the social media platform X (formerly Twitter) as its sole channel for interacting with both the public and the media. This decision follows extensive staff reductions within the agency. SSA regional commissioner Linda Kerr-Davis disclosed during a recent internal meeting that press releases and traditional ‘dear colleague’ letters will be discontinued, with X now serving as the primary communication tool for the agency. This change disrupts long-standing communication practices used by the SSA for notifying advocacy groups and third-party organizations assisting individuals in accessing benefits. These letters typically provided updates on various topics, such as new identity verification protocols and improvements to death record accuracy. While this shift may simplify internal updates for employees, concerns regarding their ability to remain informed have arisen. Internal communications might be impacted due to government security regulations limiting access to social media on work devices. Additionally, the SSA’s reliance on X presents challenges to benefit recipients who rely on traditional communication methods for critical service updates. These changes could hinder transparency and limit public access to important information.